Contact Hailuo03.art

Start With the Right Route

Before emailing, these pages may answer the question immediately:

• Current platform plans and credit rules: Pricing
• Hailuo 03 open-source, GitHub, download, and local setup status: Release Guide
• Animating a supplied photo or product image: Image to Video
• Creating a new scene from a written brief: Text to Video

If you still need help, write to support@hailuo03.art. We aim to answer within 1–2 business days.

Orders or Missing Credits

Send the account email, order number, payment provider, purchase time, and receipt screenshot. Do not send a full card number or payment password. These details let support compare the payment event with the visible credit ledger.

Failed or Stuck Generations

Send the task ID, selected model, mode, submission time, screenshot, and a short description of what the page shows. If an upload was involved, include its file type and approximate size, but do not email confidential source files unless support specifically requests a safe transfer method.

Account Access

For sign-in, verification, or profile issues, provide the account email, sign-in method, browser, and the exact error. Never email a password, recovery code, OAuth token, API key, or authentication cookie.

Release Information and Corrections

If an official MiniMax or Hailuo announcement, repository, license, weight file, or model card has changed, send the primary-source URL and explain what should be corrected. We do not accept a search result, mirror, or social repost as sufficient proof of an official Hailuo 03 release.

Partnerships

For media, affiliates, workflow integrations, or API discussions, introduce the organization, proposed collaboration, audience, and expected next step. Use the same support address with a clear subject line.

Privacy and Safe Communication

Only upload or share materials you have the right to use. Review the Privacy Policy and Terms of Service before sending sensitive information.